Fair and straightforward.
Request help with a Heimdall payment or refund. Approved refunds are processed within 7 days to the original payment method; bank credit timing may vary.
Request a refund
Email support@heimdall.life with your account email, payment ID, date, and reason.
Processing timeline
Approved refunds are processed within 7 days to the original payment method. Normal bank credit can take 5–7 working days after initiation.
Separate provider charges
Heimdall refunds only cover payments made to Heimdall. Google Places and Foursquare API charges are billed separately by those providers.